Refund Policy

1. The short version

• 1-month demo is free to evaluate. There is nothing to refund for demo usage.
• First paid charge — if you are not satisfied, you may request a full refund within 14 days of that first payment.
• Later renewals — cancel anytime before the next billing date. We do not pro-rate partial months after the first paid period, except where required by law or in special cases below.

2. 1-month demo

Axiean offers a limited 1-month demo so you can try the product before paying. Demo access is not a paid subscription, so refunds do not apply to the demo itself.

When the demo ends, you can choose a paid plan or stop using the service. We encourage teams to use the demo fully before upgrading.

3. First paid subscription (14-day refund)

If this is your organization’s first paid charge for Axiean (for example, upgrading from demo to a paid plan), you may request a full refund within 14 days of the payment date if Axiean is not the right fit.

To qualify:

• The request is made within 14 days of the first payment.
• You have not already received a refund for that first paid period.
• The charge is for Axiean subscription fees (not third-party products or taxes we cannot reclaim).

After we approve a first-period refund, paid access for that subscription ends. This window exists so you are not locked in after your first real payment.

4. Renewals and cancellations

After the first paid period, subscriptions renew according to your plan (for example monthly). You can cancel at any time so you are not charged for the next period.

We do not refund unused days on a renewal period that has already started, except where required by applicable law or as described in section 5.

Cancel before renewal if you no longer need the service. You typically keep access until the end of the period you already paid for.

5. Exceptions we will always consider fairly

We may issue a full or partial refund outside the rules above when:

• You were charged in error (duplicate charge, wrong plan, or billing mistake on our side).
• Axiean was unavailable for a prolonged period due to a platform outage under our control, and you request a reasonable credit.
• Local consumer law requires a refund or cooling-off period that goes beyond this policy.

6. What we generally do not refund

• Demo usage (no payment was collected for the demo itself).
• Optional add-ons or AI token packs already consumed, unless they were charged in error.
• Renewals after the 14-day first-payment window, when you had access for that period and simply chose not to use it.
• Charges caused by failing to cancel before renewal, if cancellation controls were available in your account.

7. How to request a refund

Email us at support@axiean.com with:

• Organization name and account email
• Payment date and amount (and invoice or receipt if you have it)
• A short reason for the request

We aim to respond within a few business days. Approved refunds are returned to the original payment method when possible and may take several business days to appear on your statement, depending on your bank or card provider.

You can also manage billing and cancellation in-app under Settings → Billing when you are signed in.

8. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top will change when we do. Material changes for existing paid customers will not reduce rights you already had for charges made under the previous version.

9. Related policies

This policy sits alongside our Terms of Service and Privacy Policy. For plan details, see Pricing.